What is an e-ticket?

E-ticketing is a "paperless" method to book flights. Once you have made your reservation(s), it is stored electronically in the airline reservation system. We will send you a confirmation email with your booking reference number, which is used as a receipt for your e-ticket. You will not receive a physical "e-ticket" or paper tickets to show at the airport. We recommend that you take a printout of your confirmation email along with the confirmation voucher with you, although some airlines will not request to see this.

 

 

What should I know before booking a flight?

1. First and last name of traveler/passenger must match their spelling as per passport.

2. Passport should be valid for at least 6 months from the date of departure unless you are travelling to the United States, your passport should have a validity date at least 6 months beyond your intended period of stay in the United States.

3. It is strongly recommended to check in online using the airline's website to avoid any extra charges.

4. If you have a connecting flight, you might need to recheck your baggage at each airport, even if your connecting flight is with the same airline. However, we strongly recommend checking directly with the airline to avoid any inconvenience that might happen.

5. Please remember to arrive at the airport (3 Hours) prior to flights scheduled time of departure.

6. In case of booking modification, and as per fare rules, additional fees may apply.

   • To cancel or modify any airline ticket after issuance and before usage, please contact us directly.

   • To amend/modify any airline ticket after issuance and after partial usage of the same; please contact us or the airline directly. 

7. Hand baggage in cabin/onboard should not exceed the following dimensions [Length: 24cm, Width: 41cm, Depth: 51cm] or total amount of 7kgs.

   • Some/certain items may be prohibited in some countries; revert to the country's embassy for further details. 

   • Some/certain items may be dutiable in some countries; revert to the country's embassy for further details.

   • Some items may be prohibited for import or export of duty; even in the country of your origin or residence; revert to the country's embassy or customs office for further details.

8. Some items may endanger the safety of other passengers and/or the aircraft; thus, such items are restricted or forbidden as per IATA's Dangerous Goods Regulations code [DGR].

9. Unaccompanied minor(s) [2-12 years] while in the USA and Canada; unaccompanied minor(s) [2-16 years] all these unaccompanied minors require airlines’ approval to travel.

 

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How do the airlines classify infant, child and adult passengers? 

This information below covers most of the airlines, however, a few exceptions operate slightly different age groups: 

1. Infants: Under 24 months. Infants must travel in the same seat as his/her parent.

2. Generally, the infant travels for free or pays about 10% of the fare. If your infant will be 1-year-old on the outbound flight but 2-year-old on the return flight, you will need to include them as a child on your reservation, not an infant. 

3. Children: Usually 2-11 years old. You will pay a child fare for children of this age, who will be allowed to sit on their own seat. Some airlines apply a child fare if your child will be 11 years old at the time of departure but 12 years old on the return flight; other airlines apply an adult fare for such a case. Please contact your airline for an accurate decision as this issue is debatable and varies from one airline to another. 

4. Adults: 12 years old and up. The airline rules, regulations, charges and requirements will apply at the time of travel.

 

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Travelling with infants

As per the airline policy, an infant is someone under 24 months of age (at the time of the return flight); if your child will be over 24 months of age by the time you return, you must purchase a Child ticket for him/her. Below are some things to keep in mind when traveling with infants:

1. If the infant is going to sit on a lap, an Infant ticket is required. Keep in mind that the airlines will only permit one lap infant per adult traveler (age 18 and above); you'll need to purchase a child ticket (age under 11 years) for each infant exceeding the number of adult travelers.

2. If you do not want your infant to sit on your lap, you will need to purchase a Child ticket and you will be required to seat the infant in an infant car seat during the flight. You are liable for providing the infant car seat.

 

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Travelling while pregnant or sick

Airlines may request some type of documentation (medical report) that you are safe to fly, depending upon the phase of your pregnancy or the severity of your illness. Consult your doctor and contact your airline directly for more details on when flying should be avoided.

 

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Special needs and requests

We understand that some travelers might have special needs such as oxygen tanks, wheelchairs, service animals, special meals or luggage handling. Since each airline has different rules for these requests, please contact the airline directly. Special requests may require airline approval and be subjected to an additional fee payable directly to the airline. We have no control over an airline's capability to fulfil customers' special needs and cannot guarantee that these requests will be met by the airline.

 

 

How will I know if my flight got delayed or cancelled?

When your flight is cancelled or behind schedule, we will notify you by sending an email or contacting you through a phone call. That depends on the contact information you have provided us with.

 

 

Can I upgrade or downgrade my flight booking?

For upgrade reissuing cases, please contact us. Any downgrading issues need the airline’s permission so please contact the airline directly for such cases.

 

 

Can I change the name on my flight ticket?

No, according to airline rules and regulations it is not possible to change the traveler’s name. All kinds of tickets are strictly nominative and non- transferable among individuals, meaning the name cannot be changed or amended. Alternatively, the only choice is to re-book a new ticket and cancel the previous one if possible. For any misspelt names, please contact your airline directly.

 

 

Can I transfer my ticket to another person?

Tickets, in general, cannot be transferred to another person. The name entered in the passenger name field when you make your booking is the name that will appear in the airline's reservation system. For security purposes, the name on the ticket must be exactly as it appears on the traveler’s passport that will be presented at check-in.

 

 

Can I book a flight for more than 9 passengers?

Yes, you can book a flight for more than nine passengers, but you will have to split the group into two sub-groups; this is because airline policy usually requires different pricing for groups larger than nine people travelling on the same flights (excluding infants who are not occupying their own seat). For instance, to book a flight for 12 travelers, you should split the group into two groups of 6 passengers.

 

 

What type of identification will I need to present at check-in at the airport?

The documentation you will need might vary depending upon your citizenship and your destination. All International travelers will need a valid passport and may also need to show additional documentation at the destination and/or in connecting countries, such as Visas and residency permits. In addition, all travelers must have suitable documents for entry/re-entry into a country (i.e. correct visa, valid passport, onward/return ticket). For international one-way travel, evidence of return travel or onward travel may be required and children travelling without both parents may also require additional documentation. Requirements vary based on the passenger's citizenship and country of residence.

 

 

Can I make a reservation for my pet?

If you are travelling with a pet, please contact your airline directly for information regarding their policies and charges related to pet travel.